Refund policy

Returns

We do not offer returns for refunds, only store credit. Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for a exchange, your item must be in the same condition that you received it. It must also be in the original packaging.

Earrings
For sanitation reasons, all earrings are final sale. No returns/refunds will be accepted. 

Rings

Please make sure you choose the right size before you add the ring to your cart, as that is the size you will be mailed. You will be responsible for paying for your own shipping costs for exchanging your item if the wrong size was ordered.

Sale items (if applicable)
All sale items are final sale. 

Exchanges (if applicable)
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at heather@bijouxbycatherine.com

Shipping
You will be responsible for paying for your own shipping costs for exchanging your item if the wrong size was ordered. Shipping costs are non-refundable. All exchanges are subject to a $10 exchange fee to cover shipping and processing. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Repairs 

Oh no! Hey, we get it. Life happens. We will be happy to repair your item within 30 days of your original purchase with proof of purchase.

If your piece has broken outside of our warranty period, we charge 50% of the item's original value for the repair. For example, if you need a repair to your Rainbow Druzy Ring (original value of $58), your repair will cost $29. 

Please email heather@bijouxbycatherine.com to begin the repair process. 

Due to current order volume, your repair could take up to 4 weeks to process once received.